Shipping & Returns

Shipping Policy

1. Shipping Methods:

We offer standard shipping through reputable carriers such as TakeAlot, Courier Guy, or Delivery Ka Speed.

2. Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, destination of the package and shippig carrier.

3. Processing Time:

Orders are typically processed and shipped within 2 - 4 business days of payment confirmation, excluding weekends and holidays. Customers will receive a confirmation email with tracking information once their order has been shipped.

4. Delivery Time:

Delivery times vary depending on the shipping method selected and the destination.

Standard shipping generally takes 5 - 7 business days.

5. Shipping Restrictions:

We currently only ship to addresses within South Africa. Certain items may be subject to shipping restrictions due to size, weight, or legal regulations.

6. Order Tracking:

Customers can track their orders using the tracking number provided in their shipping confirmation email or by logging into their account on our website.

7. Shipping Address:

Customers are responsible for providing accurate shipping information at the time of purchase. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Delivery Issues:

In the event of delivery issues such as lost or damaged packages, customers should contact our customer service team for assistance. We will work with the carrier to resolve the issue and ensure a satisfactory outcome for the customer.

9. Returns and Exchanges:

Please refer to our Returns and Exchanges Policy for information on returning or exchanging items purchased from our online store.

10. Contact Information:

For any inquiries regarding shipping or delivery, customers can contact our customer service team via WhatsApp on 071 665 0782.

11. Policy Updates:

We reserve the right to update or modify our shipping policy at any time. Any changes will be communicated to customers through our website or via email.

12. Compliance with Laws:

Our shipping practices comply with all applicable laws and regulations governing the shipment of goods domestically.

By making a purchase from our store, customers agree to abide by the terms and conditions outlined in this shipping policy.

Return & Exchange Policy

At Level, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer returns and exchanges according to the following policy:

1. Eligibility:

To be eligible for a return or exchange, items must be unused, in their original condition, and with all tags attached. Returns and exchanges are accepted within 30 days of the purchase date.

2. Non-Returnable Items:

Certain items are not eligible for return or exchange, including:

Personalised or customised items.
Intimate or sanitary goods.
Perishable goods.
Gift cards or downloadable software.
Clearance or final sale items are also non-returnable.

3. Return Process:

To initiate a return or exchange, please contact our customer service team at to request a return authorisation (RA) number. Once you receive your RA number, securely package the item(s) and include the RA number on the return label. Ship the item(s) back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part. Upon receipt of the returned item(s), we will inspect them and process your refund or exchange accordingly.

4. Refund Policy:

Refunds will be issued to the original form of payment within 10 days of receiving the returned item(s). Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchange Policy:

Exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund instead. Customers may be responsible for any price difference for exchanged items.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will provide further instructions on how to proceed with a return or exchange.

7. Contact Information:

For any questions or concerns regarding returns or exchanges, please contact our customer service team via WhatsApp on 071 665 0782.

8. Policy Updates:

We reserve the right to update or modify our returns and exchange policy at any time. Any changes will be communicated to customers through our website or via email.

By making a purchase from our store, customers agree to abide by the terms and conditions outlined in this returns and exchange policy.